Return Policy

Return Eligibility

To be eligible for a return, exchange, or store credit, the item must meet ALL of the following:

  • Be unused, unwashed, and in its original condition with all tags and packaging intact.
  • Be returned within 15 days of delivery.
  • Not be a Final Sale / Clearance item (these items are non‑returnable and non‑exchangeable).


Non‑Returnable Items

Certain items are not eligible for return or refund, including but not limited to:

  • Final Sale, Clearance, or heavily discounted items
  • Accessories (such as ties, pocket squares, belts, etc.)


How to Return

  1. Contact our customer support team at sales@brabionshop.com to start a return.
  2. Once your return is approved, we’ll send you return instructions and the correct return address.
  3. Ship the item back using a trackable shipping service (recommended).
  4. Returns must be shipped back within 10 days of return approval to be accepted.


Refund Policy

  • Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
  • If approved, a refund will be processed to your original payment method within 5–10 business days.
  • Shipping charges (original or return shipping) are not refundable unless the return is due to a Brabion error (e.g., incorrect or defective item).


Exchange Policy

  • Free exchanges are available for customers in all regions.
  • Customers are responsible for return shipping of the original item; Brabion may cover the cost of sending the new item (optional).
  • Exchanges are processed only after the returned item has been inspected and approved.


Restocking Fees

  • A restocking fee of 20% may apply to refunds for certain returns (for example, non‑defective items returned without tags).


Store Credit

  • Returned items may be eligible for store credit instead of a refund.
  • Store credit cannot be reversed once issued and can be applied to future purchases.


Final Sale Items

Items marked as Final Sale or part of a “clearance” or “flash sale” collection are not eligible for return, refund, or exchange, except for defects.


Defective or Incorrect Items

If your item is received damaged or incorrect:

  1. Contact us at sales@brabion.com within 7 days of delivery.
  2. Provide photos of the defect or error.
  3. We will arrange a replacement, exchange, or refund based on eligibility.


Questions?

If you have questions about returns, exchanges, or refunds, please contact our customer service at sales@brabion.com.